Elements and Performance Criteria
- Respond to initial client enquiry for general insurance
- Establish and respond to client enquiry according to organisational protocols and within required timeframes
- Provide client with assistance and confirm full and accurate completion of initial documentation, as required
- Determine and clarify products of interest through interaction with clients
- Inform clients that general advice will be provided to them in relation to products of interest and that only personal information for underwriting and calculating cost of product will be sought
- Gather and record information relating to the risk to be insured according to organisational policies and procedures
- Refer clients to suitable specialist personnel where required advice is deemed to fall outside category of general advice
- Prepare general advice to client
- Analyse range of products of interest to clients and options available to determine their categorisation as areas of general advice in line with legislation and organisational policies
- Provide disclosure documentation according to legislation and organisational policies
- Confirm general advice warning and other disclosures are given to client in line with legislative and organisational policies and any special communication needs of client
- Communicate and discuss general advice with client
- Demonstrate relevant product and industry knowledge when providing advice to client
- Explain and discuss product advice with client in language that avoids giving impression adviser has considered client’s personal circumstances in providing advice
- Confirm that client is asked to consider appropriateness of advice for own circumstances
- Advise client to read product disclosure statement before making decision